terms & conditions

The parties to this agreement are the lessor and the lessee where Qozify Online Solutions Pvt. Ltd. is the Lessor & the customer is the lessee. The terms of the rental agreement are as follows:

Tenure of Contract
Contract has a lock-in period that is equivalent to the tenure of the contact that has been chosen by the customer while placing the order. Minimum 3 months of lock-in period is compulsory. Contract shall not be terminated before the tenure. In case of early termination, the security deposit will be retained. Similarly, the contract can be extended for a minimum period of 1 month by giving a notice before the termination of contract.

Payment process
The refundable deposit has to be paid in full online while placing an order. Please note that there are no shipping & handling charges. Extra charges if any have to be paid at the time of delivery. This will be discussed before the delivery. Billing cycle is 30 days. Lessee will receive mails on the registered e-mail id 7 days before expiry, 4 days before expiry and on the date of expiry. Final reminder will go 7 days post expiry after which a late fees will be applicable. Late fees is 10% of monthly rent over the applicable monthly rent. Please note that the lessor has the right to physically remove the rented items in the event of default of monthly payments if not paid after 14 days of due date. In such a scenario, pro rata rent and late fees will be deducted from security deposit.

Electronic Items

No stand shall be provided for the Refrigerator. No TV table/stand shall be provided for the  Table-Top-TV. The TV shall be table top, for which there shall be no setup charges. Any charges for wall mounting will have to be borne by the customer, the charges shall be Communicated with the customer once order is placed on www.qozify.com. Provision for water-inlet, outlet & electrical supply for washing machine should be in place at the customer premises. Any additional plumbing/electrical work required for washing machine setup will have to be borne by the customer. The charges shall be communicated with the customer once order is placed on www.qozify.com.

 Delivery process
Lessee or his/her representative has to be present at the agreed date and time. Otherwise extra shipping cost will be charged by the lessor. Delivered items cannot be returned unless they have major defects & are non-functional or it is not the product that lessee has ordered. Once accepted by the Lessee or his/her representative at the time of delivery, items will not be replaced before the tenure (minimum 3 months). Though we do quality checks at our end before delivery, the lessee is expected to see if there are any damages and report the same to representative of lessor. One signed copy of the contract is to be kept by each party. Please note that the lessee should ensure the entry of delivery vehicle inside the premises. Additionally, lessee has to arrange for the permission to use the lift. In case of absence of lift, our delivery team will carry items through stairs only till 3rd floor. For deliveries to 4th floor & above without lift, the lessee has to arrange for the labor to carry the items through stairs & will have to bear any damage incurred during such shifting. Please note that in such cases, paid labor can be arranged by lessor at extra labor charges which should be discussed while placing the order.

Pick-up process
Lessee has to inform lessor if he/she wants to extend or close the contract. It is lessee responsibility to inform the lessor. Lessor will send e-mail notification regarding the same as well. Pick-up date and time will be mutually decided by lessee and lessor. Lessee has to be present at the agreed date and time. Otherwise extra logistics costs incurred will be charged to the lessee.

Damage policy
The Lessee agrees to pay for any damage to, loss of, or any theft (disappearance) of items, regardless of cause or fault. Item damaged beyond repair will be paid for at its Market Price. Regular wear and tear of items is expected and lessee will not be charged for it. The representative shall check all items of Furniture in order to ascertain any damage to the items.

Damage shall be defined as follows:
Minor scratches (below 2mm in width and depth, and 3 cm in length) on wooden furniture will be ignored as they are considered ‘normal wear and tear’. Minor Chips and breakages in timber (below 7mm in width, 2mm in depth and 3 cm in length) will be ignored, while those above the said dimensions will be charged for. Any damage which is a result of raw material or manufacturing defects will not be chargeable to the Lessee. Any damage that results in the product being unusable will result in the value of the product being charged to the lessee. Tear in upholstery will result in charge towards replacement of upholstery. Opening up a stitched joint will not be chargeable. Stains on upholstery which are not removable via dry cleaning will result in a charge for upholstery replacement. The extent of damage would be ascertained by comparing against the quality control document signed by the Lessee on delivery day. Any variation showing damages, if ascertained as not caused by normal wear and tear, would be charged and would have to be borne by the Lessee. A QC report stating the damages if any or a clean chit will be created on the spot and a copy of the same will be handed over to the lessee.

Refund policy
If a clean chit is provided based on the QC report, the whole amount of refundable deposit will be credited to the account of Lessee without any interest within 7 working days. Please make sure that the account details for the transfer are shared with the lessor. In case of damage, the products will undergo further inspection at the lessor’s premises to ascertain the damage cost. This damage cost will be recovered from the refundable deposit amount paid by the lessee.

Maintenance policy
Maintenance of electronic appliances will be taken care of by Lessor for the entire tenure of the contract. This does not cover damages or breakdowns due to mishandling. Such issues will be addressed & resolved within 1 week after notifying our customer care team. In case the issue is not resolved within 1 week, we will not charge the rent for the down time period.